Miramar Japan Golf & Travel

Cancellation & Refund Policy

This policy applies to Japan golf itineraries, private car charters, airport transfers, accommodation arrangements, and customized travel services arranged by Miramar Co., Ltd. (Miramar Japan Golf & Travel). Actual cancellation charges depend on the booking details, supplier terms, and costs already incurred.

Definitions
"Departure date" refers to the first day on which services arranged by the Company begin (a purely international outbound flight on that day, prior to any Company-arranged service, is not counted).
"Total trip amount" refers to the total amount stated on the confirmed quotation, excluding items that must be paid on-site per supplier policy (e.g., green fees, restaurant charges, club rental).
Unless otherwise indicated, all amounts in this policy are in Japanese Yen (JPY).
Booking Cancellation
Once payment has been made and the booking confirmed, if the client cancels for personal reasons, cancellation fees apply as follows:
・21 days or more before departure: deposits, booking service fees, golf course reservation fees, and any actual costs already incurred are non-refundable.
・20 to 8 days before departure: 20% of the total trip amount.
・7 to 2 days before departure: 30% of the total trip amount.
・1 day before departure: 40% of the total trip amount.
・On the day of departure: 50% of the total trip amount.
・Cancellation after the trip has started, or no-show without notice: 100% of the total trip amount.
If hotels, golf courses, vehicles, restaurants, ticketed venues, or other suppliers apply stricter cancellation terms, those terms and actual costs incurred will take precedence.
Golf Course Booking
Golf course reservation fees, booking service fees, and itinerary planning fees cover services already rendered and are non-refundable once the booking is confirmed.
Green fees, meal charges, club rental, and other on-site costs at most Japanese golf courses are paid on-site per course policy. If the client cancels, arrives late, is a no-show, or is otherwise unable to play for personal reasons, the Company does not guarantee any waiver of the course's cancellation fee or related charges.
Changes to course, date, group size, or tee time are subject to the course's ability to accommodate them. Rebooking may incur new reservation fees, cancellation fees, or price differences.
Private Car & Transfer Service
Vehicle and personnel arrangements begin as soon as private car, transfer, or driver services are confirmed. Cancellations or date changes will incur cancellation or change fees based on the vendor's, driver's, and actual arrangement costs.
Any waiting time, overtime charges, or additional transport fees resulting from flight delays, customs clearance, baggage delays, client lateness, or last-minute itinerary changes are the client's responsibility.
Hotels, Restaurants & Other Suppliers
Cancellation and refund terms for accommodation, ryokan, restaurants, tickets, activities, boats, rail services, rental equipment, and other suppliers follow each supplier's own terms.
Where a supplier requires prepayment or applies a non-cancellable, non-refundable, or partial-refund policy, the Company will act in accordance with that supplier's actual terms.
Weather, Traffic & Force Majeure
If a supplier formally cancels or suspends a service due to weather, traffic, road closures, golf course decisions, natural disasters, epidemics, government orders, war, strikes, or other force majeure events, refunds will follow that supplier's policy.
If the supplier has not cancelled the service and the client independently decides to cancel or not participate due to personal risk assessment, the cancellation fee schedule in Section 1 still applies.
The Company will assist the client in coordinating postponement, changes, or partial refunds with suppliers; whether a refund is actually granted depends on each supplier's policy and costs already incurred. The Company is not liable for a supplier's refusal to refund, transportation delays, flight cancellations, or losses arising from the client's personal circumstances.
Refund Method
Once the refundable amount is confirmed, it will be returned within 14 business days to the original payment method or an account agreed upon by both parties.
Any bank fees, international remittance fees, credit card fees, Stripe fees, or other payment platform charges incurred in processing the refund will be deducted from the refund amount.
Contact
Miramar Co., Ltd. / Miramar Japan Golf & Travel
Registered Travel Agency, Kanagawa Prefectural Governor License No. 3-1321
Email: info@mir768.com
Tel: 070-7586-7568